At Grupo Mammafiore, we are seeking a Credit Controller to join our team on a permanent basis. This role requires a proactive, detail-oriented professional who can manage customer accounts effectively and contribute to maintaining healthy cash flow.
About the role:
- Set up new customer accounts, ensuring all required documentation is complete.
- Establish appropriate credit limits and payment terms in line with company policy.
- Review and adjust credit limits based on customer performance and risk.
- Proactively contact customers via phone, email, and written communication to ensure timely payment of outstanding invoices.
- Maintain accurate records of all communications and payment agreements.
- Issue invoices accurately and in a timely manner.
- Process and manage credit notes where applicable.
- Reconcile customer accounts regularly and resolve discrepancies.
- Accurately allocate incoming payments to outstanding invoices.
- Assess new credit applications and perform credit checks.
- Prepare weekly and monthly reports on aged debt, collections, and debtor performance.
- Support cash flow forecasting by providing expected receipt data.
- Liaise with internal teams (sales, operations, customer service) to resolve invoice queries.
- Escalate complex issues to management when necessary.
- Ensure adherence to internal credit control procedures.
- Maintain compliance with relevant legal and data protection regulations.
Who we are looking for:
- At least two (2) years of experience in food industry as a credit controller or in a similar financial role.
- Strong numerical skills and high attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in Microsoft Excel and accounting software (e.g., Sage, QuickBooks, SAP).
- Solid understanding of credit control processes and financial regulations.
- Administrative experience (preferred).
- Fluency in Italian (required).
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