Insurance Advisor

Insurance Advisor - Norwich

Our Insurance Advisors are a key part of our business, speaking to customers and providing advice on new products, renewals, and ensuring we understand their needs and provide products and services that exceed expectations and retain loyalty. We strive to provide a market-leading customer experience, driven by you.

Our people share a common mindset that sets us apart. They are engaging, positive, listen, receptive to what customers want, adaptive, hardworking team‑players, and build trusted relationships with colleagues, customers, and partners.

Responsibilities

• Handle inbound or outbound customer calls, understand the customer’s needs, and provide insurance solutions that best suit their requirements.
• Answer calls in a timely, professional manner, ensuring exceptional customer experience and adherence to business standards.
• Process correspondence, renewal activity, and new business quotations.
• Complete workflow activity in accordance with approved business processes.
• Comply with all approved procedures, customer service standards and external regulatory bodies.
• Maintain required competencies for the role.
• Identify and handle customer complaints strictly within the company’s complaints procedure.

Essential Criteria

• Engaging personal communication style.
• Positive attitude, resilient, adaptive, receptive, and articulate.
• Previous experience in sales or service, preferably in public‑facing industries such as insurance, retail, or hospitality.

We offer a competitive salary, on‑target bonus scheme, knowledge development and a structured training plan to develop your corporate career, and further career opportunities throughout our business.

Everywhen is an equal‑opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, inclusive, and empowers people to bring their whole selves to work and reach their full potential.

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