The MAP Manager will be responsible for setting up, leading, and owning our new Meter Asset Provider (MAP) service from the ground up. This role will design, build, and implement the full MAP service—covering approval, operational processes, asset data management, billing, financial controls, and commercial oversight. This role will ensure we have a fully approved, compliant, scalable, and financially sound MAP operation. A key focus is ensuring data quality, accurate customer billing linked directly to asset data, and strong end-to-end controls across operations, field, data, commercial, and finance. The MAP Manager will act as the main business owner for the service, driving operational excellence, supporting EBIT delivery, and preparing the function for long-term growth.
About Us
IMSERV is one of the UK's leading energy metering and data collection specialists. We support customers across electricity, gas and water with award‑winning services, specialist metering technology and highly accurate data insights. Our work helps customers meet industry requirements while gaining greater visibility and understanding through accessible data management, analysis and reporting solutions.
Key Responsibilities
MAP Service Setup & Approval
- Establish the MAP service from initial setup through to approval.
- Shape the operating model, governance, data and financial frameworks.
- Ensure compliance with regulatory and industry standards.
- Develop a service designed to scale as demand grows.
Asset Data & Quality
- Own the MAP asset database as a single, trusted source of information.
- Work closely with Field and Data Operations to maintain accurate asset lifecycle records.
- Introduce data quality controls and clear exception management processes.
Billing, Revenue & Finance Alignment
- Oversee accurate MAP billing based on validated asset data.
- Align billing activity with Finance processes, standards and controls.
- Provide billing outputs to support collections and revenue assurance activity.
- Contribute to EBIT through billing accuracy, cost control and asset optimisation.
Governance, Controls & Compliance
- Embed clear governance, controls and audit‑ready processes across the MAP service.
- Monitor performance and risk, identifying issues early and supporting resolution.
- Ensure contractual, regulatory and financial requirements are met.
Commercial & Contract Management
- Manage the MAP commercial model, including pricing and leasing arrangements.
- Identify opportunities to improve value and support future growth.
- Contribute to contract discussions and the development of future propositions.
Reporting, Insight & Ongoing Improvement
- Provide clear, leadership‑focused reporting on KPIs, asset health, billing performance and risk.
- Offer insight to support decision‑making, forecasting, and planning.
- Act as the business owner for MAP, encouraging continuous improvement and readiness to scale.
Person Specification
- Well organised, with a thoughtful and structured approach to work.
- Proactive, with a genuine interest in learning and continuous improvement.
- Comfortable working with uncertainty and helping to create clarity.
- Able to balance attention to detail with an understanding of the wider picture.
- A clear, collaborative communicator who builds trusted relationships across teams.
- 28 days annual leave plus Bank Holidays
- Annual leave buy and sell scheme
- Enhanced salary sacrifice pension contributions
- Up to a 10% annual bonus
- Life assurance up to 6× base salary*
- Simply Health healthcare plan (upgrades available)
- Employee Assistance Programme
- Car salary sacrifice scheme*
- Reward and recognition programme
*Length of service and terms & conditions apply.
Our Commitment to Inclusion
Our people are our greatest strength. We work hard to ensure everyone feels supported, valued and able to thrive, helping us remain customer‑focused and continue to grow as the UK's leading energy data collection and meter operations service provider.
Equality, diversity and inclusion are central to IMSERV values and recruitment practices. We recognise that our industry has traditionally lacked diversity and we actively encourage applications from people of all backgrounds. We believe diverse perspectives strengthen collaboration, innovation and shared ownership—qualities our customers value and rely on.
Please note: we reserve the right to close this vacancy early.
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