Patient Experience/ Reception Team Lead – The Doctors St Heliers

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Exceptional Opportunity Awaits to become a valued Customer Experience Lead and join our dynamic team!

  • Join us in a pivotal role, blending compassion and organization to positively impact patient care.
  • Dedicated and supportive reception team.
  • Discover excellent perks and growth opportunities at Green Cross Health.

What we can offer you!

  • Opportunities for career advancement and growth
  • Supportive and dynamic work environment
  • Access to training and professional development programs
  • Various discounts at retail and service providers—including discounted Health Insurance and Gym Memberships.

This is a permanent full time position working 40 hours per week across Monday to Friday.

About The Role

Your responsibilities involve leadership, reception management, ensuring patient services meet standards, creating a safe environment, overseeing reception recruitment, and team development. This role is unique as its two‑fold. You will also play a key role in creating a great clinic culture and organising activities or events that help keep our team spirit high.

You will bring to the role:

  • Prior experience in Management or administration work in a GP practice.
  • Leadership experience is desirable.
  • Be positive, honest, reliable, and self‑motivated.
  • Be able to work independently and in a team.
  • Have strong interpersonal communication skills.
  • Passionate about patient care and customer service.
  • Working knowledge of MedTech Evolution our Practice Management system.
  • Be computer literate with MS Word and Excel.
  • Able to problem‑solve, stay calm and deescalate situations.
  • Ability to bring people together and motivate them.

Applicants for this position should have NZ residency or a valid NZ work permit.

#J-18808-Ljbffr”, “datePosted”: “2026-05-07”, “hiringOrganization”: { “@type”: “Organization”, “name”: “The Doctors Medical Centres”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__425534374__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=3800” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Bishop Auckland” } } }
Company: The Doctors Medical Centres
Apply for the Patient Experience/ Reception Team Lead – The Doctors St Heliers
Location: Bishop Auckland
Job Description:

Exceptional Opportunity Awaits to become a valued Customer Experience Lead and join our dynamic team!

  • Join us in a pivotal role, blending compassion and organization to positively impact patient care.
  • Dedicated and supportive reception team.
  • Discover excellent perks and growth opportunities at Green Cross Health.

What we can offer you!

  • Opportunities for career advancement and growth
  • Supportive and dynamic work environment
  • Access to training and professional development programs
  • Various discounts at retail and service providers—including discounted Health Insurance and Gym Memberships.

This is a permanent full time position working 40 hours per week across Monday to Friday.

About The Role

Your responsibilities involve leadership, reception management, ensuring patient services meet standards, creating a safe environment, overseeing reception recruitment, and team development. This role is unique as its two‑fold. You will also play a key role in creating a great clinic culture and organising activities or events that help keep our team spirit high.

You will bring to the role:

  • Prior experience in Management or administration work in a GP practice.
  • Leadership experience is desirable.
  • Be positive, honest, reliable, and self‑motivated.
  • Be able to work independently and in a team.
  • Have strong interpersonal communication skills.
  • Passionate about patient care and customer service.
  • Working knowledge of MedTech Evolution our Practice Management system.
  • Be computer literate with MS Word and Excel.
  • Able to problem‑solve, stay calm and deescalate situations.
  • Ability to bring people together and motivate them.

Applicants for this position should have NZ residency or a valid NZ work permit.

#J-18808-Ljbffr…

Posted: May 7th, 2026