Join the Product Support Engineer role at CoMind.
At CoMind, we are developing a non‑invasive neuromonitoring technology that will usher in a new era of clinical brain monitoring. In joining us, you will help create cutting‑edge technologies that improve how we diagnose and treat brain disorders, ultimately saving lives worldwide.
The Role
As a Product Support Engineer, you will support our fleet of devices deployed internally and externally. You will apply technical and tactical expertise to lead root‑cause investigations, resolve critical issues, and drive life‑cycle engineering across electronics and mechanical domains in collaboration with software and optics engineers. Additionally, you will help transfer our next‑generation neuromonitoring product from development into manufacturing by creating work instructions, test protocols, test fixtures, and service tools, and providing design‑for‑serviceability feedback.
Responsibilities
- Become the subject matter expert for existing devices, owning the lifecycle management of the hardware system
- Diagnose and troubleshoot issues across electronics, mechanical, and software subsystems
- Perform root‑cause investigations and implement corrective actions for recurring issues
- Maintain configuration control of prototype hardware, software, and test setups
- Support internal and external prototype deployments, ensuring readiness, reliability, and quick turnaround of fixes
- Work closely with electronics, software, mechanical, and optical engineering teams to resolve cross‑discipline issues
- Collaborate with manufacturing partners and suppliers to resolve production difficulties or quality issues
- Participate in technical design reviews and documentation efforts
Skills & Experience
- 5+ years experience in product support, field service, systems, sustaining, or manufacturing/production engineering
- Hands‑on experience troubleshooting electronics and software issues; comfortable with mechanical assemblies
- Strong ability to understand and support existing hardware and software designs
- Experience performing root‑cause analysis and implementing corrective/preventive actions in a regulated environment
- Proficiency creating engineering documentation such as work instructions, service procedures, and test protocols
- Strong test, measurement, and debugging skills using standard lab equipment (oscilloscopes, DMMs, etc.)
- Ability to manage and triage multiple concurrent issues across a fleet of devices
- Excellent written and verbal communication skills with both technical and non‑technical team members
- Familiarity with project management tools such as Jira and Confluence
- Background in electronics engineering or embedded/software‑adjacent roles
- Familiarity with optics or optical instrumentation
- Experience in regulated industries, medical devices, or familiarity with standards such as IEC 60601, ISO 13485, or similar
- Experience supporting transfer to manufacturing or managing product life‑cycle improvements
Benefits
- Company equity plan so all employees share in the success of the company
- Salary‑sacrifice pension scheme
- Private medical, dental and vision insurance (medical history disregarded)
- Group life assurance at 4× annual income
- Comprehensive mental health support, including unlimited access to 1:1 sessions with trained professionals
- Unlimited holiday allowance (+ bank holidays) and one week of remote working per quarter
- Free lunch twice per week via JustEat and free dinner on days you need to work later
- Twice weekly deliveries of fresh fruit and a comprehensive selection of snacks and drinks
- YuLife subscription, allowing you to turn daily steps and meditation into discounts at a range of stores
- Access to Udemy for upskilling and professional development
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Medical Equipment Manufacturing
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