Overview
Role Overview – Equipment & Ancillaries (MESM) Based in Chorley, UK, within the IHE (In-House Engineering) workshop, this role supports global clinical studies under the direction of the Global Service Manager (GSM). You’ll deliver hands-on technical services across a wide range of clinical specialties and contribute to product lifecycle management and continuous process improvement.
Responsibilities
Technical Services
- Commissioning, maintenance, calibration, repair, and technical support
- Manage shared mailboxes and service documentation in ERP
- Respond to equipment recalls and alerts
- Support inventory receipts and counts
Equipment Types
- Patient monitoring, EKGs, Holter/stress systems
- Point-of-care devices, haematology analyzers
- Perform complex technical duties ensuring safety and reliability
- Lead audits, review team outputs, and propose procedural changes
- Liaise with suppliers for technical/commercial data under NDA
- Manage DMR/NCP reporting and ensure quality targets are met
- Lead kaizen-based improvements and 6S workshop standards
- Eliminate waste and enhance stakeholder value
- Manage defects and support continuous improvement
Analytical Judgement
- Analyze complex issues and contribute to safety-focused decisions
- Balance health & safety with operational demands
Cross-Functional Support
- Build strong internal/external relationships
- Represent Resonant’s mission, vision, and values
Technical Support
- Research specs, resolve customer issues, and support documentation
- Collaborate with Marketing, Sales, Ops, and QA
- Participate in customer intimacy programs and cross-functional projects
Training & Oversight
- Train apprentices and new hires
- Direct subcontractors and external services
- Travel for training and maintain ongoing education
Biomedical Duties
- Routine maintenance, calibration, and troubleshooting
- Safety testing and compliance assurance
- Documentation and inventory management
- Evaluate new devices and implement preventive schedules
Qualifications
- 5+ years in technical services, engineering, or quality
- Desired certifications: Medical devices, infusion systems, lab equipment
Skills & Abilities
- QMS experience (ISO 9001)
- Knowledge of global standards and legislation
- Strong electrical/electronic background
- Ability to work independently on high-risk equipment
- Excellent communication and organizational skills
- Physically fit for equipment handling
- Experience with ISO 17025 / ISO 13485
- Infusion pump maintenance
- Supervisory experience
- Proficiency in MS Office 365
Seniority level
Employment type
Job function
- Engineering and Information Technology
Industries
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