Job Description
Role Title: Salesforce Field Service Lead (UK & Ireland)
Location: London, Birmingham, Glasgow or Manchester
Salary: Competitive salary and package dependent on experience
Career Level: Senior Manager
About the Role
We are seeking an experienced Head of Salesforce Field Service to lead and grow our Salesforce Field Service capability across the UK and Ireland. This is a senior leadership and subject‑matter expert role, combining deep platform expertise, industry insight, and trusted‑advisor engagement with complex, asset‑intensive organisations.
You will shape Field Service strategy, support major transformation programmes, and act as a go‑to authority for Salesforce Field Service across pre‑sales, discovery, design, and delivery.
Key Responsibilities
Salesforce Field Service Leadership
- Own and lead the Salesforce Field Service proposition for the UK & Ireland market, acting as the senior point of expertise across engagements
- Set standards and best practice for Field Service discovery, solution design, and delivery approach
Solutioning & Pre‑Sales Support
- Provide senior Field Service input into bids and pursuits, including solution shaping, effort estimation, staffing models, and commercial diligence
- Partner closely with sales, solution architecture, and delivery leadership to ensure propositions are credible, scalable, and value‑led
Trusted Advisor to Clients
- Act as a trusted advisor to senior client stakeholders, helping them define practical, outcome‑focused Field Service roadmaps aligned to business value rather than technology alone
- Challenge assumptions, manage delivery risk, and guide clients on realistic MVPs, phasing, and integration complexity in Field Service transformations
Discovery, Blueprint & Architecture Oversight
- Lead or assure Field Service discovery and blueprint phases, covering operating model, process, data, integration, and platform architecture
- Ensure solutions leverage Salesforce Field Service capabilities appropriately, balancing configuration vs. customisation and avoiding unnecessary technical debt
Delivery & Capability Enablement
- Provide senior SME oversight during delivery phases, supporting teams with design decisions, delivery planning, and risk management
- Mentor and support architects, delivery leads, and consultants within the Field Service capability, helping build long‑term organisational depth
Salesforce & Ecosystem Engagement
- Work closely with Salesforce and internal centres of excellence to stay aligned with product roadmap, emerging capabilities, and industry accelerators
Qualification
Essential Skills
- Deep expertise in Salesforce Field Service, including discovery, design, and large‑scale implementation
- Proven experience operating as a senior SME and trusted advisor on complex Field Service or asset‑centric transformations
- Strong background in pre‑sales solutioning, including estimation, pricing input, and delivery shaping
- Ability to bridge business outcomes and technical architecture, influencing both executives and delivery teams
- Experience working across onshore/offshore delivery models
Desirable
- Experience in utilities, resources, infrastructure, or other field‑force‑heavy industries
- Exposure to large‑scale integrations (e.g. ERP, asset management, workforce management)
- Thought leadership or contribution to Field Service propositions, assets, or alliance materials
Benefits
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first‑class services we are known for.
Locations
- London
- Birmingham
- Glasgow
- Manchester
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
#J-18808-Ljbffr