Learning & Development Administrator

Learning & Development Administrator (J19138) Lisburn, Northern Ireland

Salary: GBP 16.68 - GBP 17.68 per hour

Rate of Pay: £16.68 per hour

Location: Cookstown

Hours: 36.25

Key Responsibilities

Learning & Development Support

• Support the delivery and implementation of L&D initiatives in line with organisational needs.
• Collaborate with L&D teams, subject matter experts, and stakeholders to design and develop high-quality training materials and resources.
• Provide guidance on L&D policies, procedures, and best practice.
• Assist in the development of innovative learning solutions, including blended learning, e-learning, and digital content.
• Act as a first point of contact for L&D queries, ensuring effective communication with internal and external stakeholders.
• Build and maintain strong working relationships with training providers and key personnel.

Learning Management System (LMS)

• Maintain and manage the LMS, ensuring data accuracy, security, and compliance with GDPR.
• Provide user support, troubleshooting, and training on LMS functionality.
• Assist in the design, development, and continuous improvement of online learning programmes.
• Monitor and evaluate learning solutions, producing reports and insights to support decision‑making.
• Liaise with system providers to resolve issues and enhance system performance.

Administration & Coordination

• Deliver high-quality administrative support, including organising training events, meetings, and resources.
• Manage training logistics such as scheduling, equipment, travel and accommodation.
• Produce accurate management information, reports, and documentation.
• Handle enquiries, complaints and requests (including FOI and data protection requests) in a professional and timely manner.
• Support contract administration, including purchase orders, invoices and expenditure tracking.
• Maintain training records, documentation and version control in line with records management standards.

General Duties

• Ensure compliance with organisational policies, including procurement, equality, health & safety and data protection.
• Support recruitment and selection processes as required.
• Maintain up-to-date knowledge of L&D practices and organisational procedures.
• Contribute to continuous improvement and uphold the organisation’s reputation and standards.
• Undertake additional duties as required in line with the role and organisational needs.

Qualifications & Experience

• Hold a HNC (or equivalent) in a relevant subject (e.g. Business Administration, IT, Multimedia) and have a minimum of 2 years’ experience in a Learning & Development or administrative role.
• OR
• Hold 5 GCSEs (or equivalent) at Grade C or above, including English and Maths, and have a minimum of 5 years’ experience in a Learning & Development or administrative role.
• Demonstrate:
• Excellent planning and organisational skills
• Strong attention to detail with the ability to produce accurate work
• Excellent written and verbal communication skills, including the ability to engage with senior management
• A strong customer‑focused approach
• Experience in interpreting data and producing reports relating to learning management information

Other Requirements

• Hold a full, current UK Category B driving licence.

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