An exciting opportunity has arisen to join a growing business as a High Intensitity Counsellor. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Manchester. This is a permanent role that offers £35K – £40K + benefits.
You will provide immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics – ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling – this time can be counted towards IACP accreditation.
Job Overview
You will manage a caseload of clients via video counselling, applying EMDR, CBT or Solution Focused Brief Therapy approaches. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role, you will be accredited or working towards accreditation and have a higher-level qualification in EMDR. The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP Ethical Framework – ensuring the highest level of service and support is provided
Key Responsiblites
- Effectively maintain an active caseload of high intensity structured video counselling sessions, utilising EMDR, CBT or Solution Focused Brief Therapy approaches as required.
- Maintain an active caseload of Digital CBT clients, including Digital Trauma Programme
- To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified
- To ensure ongoing CPD and training towards higher level qualifications
- Where required, to provide ‘in the moment support’ via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required; demonstrating a thorough understanding of the company’s products e.g. legal advice, counselling support, medical helpline etc
- Demonstrate a thorough understanding and ability to adopt a Solution Focused approach when working with clients
- To take accurate information and record on the HA Wisdom Wellbeing data base
- To complete clinical assessments to determine the most appropriate support
- To effectively identify and manage risk and safeguarding concerns in accordance with copmany “Risk Guidance Policy”.
- Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement
- Demonstrate the ability to always provide excellent customer service
What you bring to the team
- To be BACP accredited or eligible for accreditation within 6 months of start date
- To be trained in EMDR
- Relevant telephone experience and/ or EAP experience
- High level of computer literacy (MS Office, Word, Excel and PowerPoint)
- High level of organisational ability; ability to work to tight deadlines and targets
- Good communication and customer service skills
- Experience of working within a target driven environment
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2-and 5- years’ service
- Private medical insurance after 5 years’ service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years’ service
- Holiday season bonus after 3 years’ service
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- Social sessions on the last Friday of the month with free food and drink – we call this Fab Friday!
#J-18808-Ljbffr