Benefits, Advice & Information Worker | London North West University Healthcare NHS Trust

Benefits, Advice & Information Worker

An exciting opportunity has arisen at Meadow House Hospice for an enthusiastic individual to provide benefit advice and information support for staff, patients and their families.

Responsibilities

• Provide benefit advice and support for patients and relatives involved with specialist palliative care services in the London Boroughs of Ealing and Hounslow.
• Close liaison with service users to explore their social needs and ensure equitable access to benefits.
• Signpost patients and families to relevant community support services.
• Work with hard‑to‑reach groups to identify and address their needs.
• Advocate for patients and families, informing them of their rights and the range of choices available.
• Liaise with external statutory, third sector and independent organisations regarding current legislation and practice.
• Act as an information resource facility for benefits and practical support, encouraging uptake where appropriate.
• Advise other professionals on appropriate benefit entitlements and guide them through relevant systems and processes.
• Support patients and carers in expressing views and making choices about their care, providing a service that reflects and responds to their diverse needs and aspirations.

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