Wholesale and Metering Administrator

Overview

Powered by Water, Driven by Purpose. A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 business accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provides expert advice on water efficiency, leakage, and contingency. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. We aim to lower our carbon footprint and partner to plant trees, restore peatlands, and support farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.

Role

We are seeking an Administrator to join our Wholesale and Metering team based in Bournemouth on a full-time permanent basis. You will receive a competitive salary and benefits. This role focuses on supporting meter reading and wholesale processes to enhance the customer experience. You will report to the Wholesale and Metering Team Leader, ensuring systems are up to date and providing feedback and resolutions to customers.

What You’ll Be Doing

• Obtain wholesale feedback, ensure updates to systems are completed, and provide feedback and resolution to customers
• Liaise with multiple Wholesale Service Desks for all administrative requirements and changes to ensure accounts are billed accurately
• Maximise the number of meter reads through planning, analysis and reporting
• Investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected
• Resolve issues from incorrect meter readings in a timely and effective manner; liaise with meter read contractors, the billing team and other internal stakeholders to resolve queries

What We Are Looking For

• Educated to GCSE grade A-C or equivalent in English and Maths
• Experience in a Billing or Customer Contact setting
• Experience in using Microsoft Excel
• Clear and concise communicator
• Customer awareness including geographical appreciation

What’s In It For You

We know that the support and commitment of our staff is key to our success, so you will receive opportunities for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:

• Competitive Salary – Based on experience and skills
• Annual Bonus Scheme – Recognising company performance
• Pension Scheme – Helping you plan for your future
• Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible
• Healthcare Benefits – Access to employee assistance programs
• Employee Discounts – On various products and services
• Annual Leave – Take time to recharge with our holiday entitlement

Additional Information

Closing Date: Friday 15th May 2026. We may close this vacancy early if we receive a high volume of applications. DBS check may be required as part of the onboarding process. Be yourself — we value inclusion and belonging, and celebrate diversity.

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