Job Title: Senior Complex Program Manager
Job ID: 112893
City / Township / Village: London
State / Province: London, City of
Country: United Kingdom
Work arrangement: Hybrid
Area of work: Project Management
Employment type: Regular
Position type: Professional
Work hours: Up to 80% or 4 days a week (home on weekends - based on project requirements)
Company: (8660) IBM United Kingdom Limited
Shift: General (daytime)
Responsibilities
- Manage Client Relationships: Build partnerships with clients, vendors, and subcontractor organizations to ensure client needs are met and customer satisfaction is achieved. Serve as the primary point of contact for client needs, requirements, and expectations regarding IBM team operations.
- Deliver Solutions: Possess the expertise to deliver successful solutions for intricate IT, business, and client requirements, leveraging various project management methodologies and emerging technologies.
- Oversee Contractual Obligations: Manage contractual costs, schedules, and deliverables, ensuring the delivery organization meets its commitments.
- Drive Growth Opportunities: Support the Project Executive in identifying growth opportunities and contract profitability, applying strategic innovative thinking and business acumen.
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Deep Expertise in Project Management: Proven track record of managing complex programs and projects, delivering successful solutions for intricate IT, business, and client requirements. Experience with various project management methodologies and emerging technologies.
- Experience in Contract Management: Skilled in managing contractual costs, schedules, and deliverables, ensuring the delivery organization meets its commitments. Familiarity with contract profitability and growth opportunities.
- Proficiency in IPPF Tool: Expertise in using the IPPF tool for costs and invoices as per contract delivery milestones, with ability to accurately track and manage project expenses.
- Business Acumen: Experience in analyzing business and IT challenges, applying strategic innovative thinking, and advising on large or complex engagements.
- Global Program Management: Experience in managing large, complex, and global programs, with ability to negotiate at the highest levels and communicate effectively with executives.
Preferred technical and professional experience
- Proficiency in Emerging Technologies: Experience with various emerging technologies related to client needs, including technical solutions and innovative thinking. Ability to leverage these technologies to deliver successful solutions for intricate IT, business, and client requirements.
- Knowledge of Business Outsourcing: Familiarity with managing complex business outsourcing contracts, including analyzing business and IT challenges, and advising on large or complex engagements.
- Expertise in Project Methodologies: Experience with various project management methodologies, including the ability to apply strategic innovative thinking and manage complex programs and projects.
Other relevant job details
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Equal Employment Opportunity Statement
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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