Company: Consortium for Clinical Research and Innovation Singapore
Location: London
Posted: May 7th, 2026
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Customer Experience & Customer Relations Executive
Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation
Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency
Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams
Support and enhance customer experience standards across all touchpoints
Represent the organisation in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters
Support operational aspects of Customer Experience and Customer Relations, including invoice coordination and the smooth execution of customer experience programme
Requirements:
Min Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields
Minimum 4-5 years of relevant experience in Customer Experience , Customer Relations , complaints management
Interested applicants can send their detailed resumes to *******@recruitexpress.com.sg or call JANE @ 6735 1***.
JANE LUI JIE'EN
CEI: R1104482
Company Reg. No. 199601303W || EA Licence No. 99C4599
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