Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. We believe in you and what you bring to the table.
There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Heartist® is a commitment that lets your heart guide you in a world where life beats faster.
Old Thorns Hotel & Resort is a four‑star hotel set in 400 acres of picturesque Hampshire countryside. It offers a unique experience all in one place, easily accessible from the A3, only 30 minutes from the M25 and Portsmouth. The property includes bedrooms, residences, penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa.
Job Description
Old Thorns Hotel & Resort is seeking a Duty Manager to join our team. This role aims to ensure the smooth and safe running of operational activities within the hotel, ensuring all guests receive high standards of customer service and care.
- Ensure the security of the hotel and guests.
- Ensure the safety of staff and guests with the correct use of equipment and crowd management.
- Understand and enforce the hotel’s Health & Safety, hygiene, accident reporting, fire procedure and COSHH policies and practices.
- Have complete knowledge of fire evacuation procedures and act as Fire Warden while on duty, safely evacuating the hotel under emergency conditions.
- Hold a Personal Licence for the sale of alcohol and uphold licensing laws.
- Act as a first aider and perform any first‑aid responsibilities as requested.
- Provide cover or assistance (including service within any FOH Department, as necessary).
Qualifications
- First Aider (Emergency First Aid – essential; Full First Aid, Level 3 – desirable)
- Personal Licence Holder
- Customer Service experience
- Hospitality experience
- Supervising experience
- Previous experience working in a hotel
Company Benefits
- Countryside setting
- Large variety of Learning & Development opportunities (including apprenticeships and courses)
- Free meals on duty
- Free on‑site parking
- Long Service Awards & Long Service Holiday Entitlement
- 28 days paid holiday entitlement
- Refer a Friend Bonus Scheme (£100)
- Discounts across all Food & Beverage outlets
- Discounted access to our on‑site gym and pool
- Discounts on Spa Treatments and Products
- Discount on Golf Retail Products in the Proshop
- Discounts on hotel rooms and Hotel‑Run events (including our Tribute Nights!)
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