Overview
Customer Experience Advisor at Santander (Braintree Branch) works 35 hours per week, Monday to Saturday 8 am – 6 pm.
Responsibilities
- Act as the first point of contact for customers in branch or on the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service in a face‑to‑face or telephony environment (Required).
- Effective communication skills to truly understand customers’ needs (Required).
- A genuine desire to go above and beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities, even outside of standard expectations (Preferred).
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits
Salary ranges from £25,000 to £31,579 per annum, based on a standard 35‑hour working week. Additional benefits include £500 annual cash allowance, 25 days of holiday plus bank holidays (increasing to 26 days after 5 years of service), voluntary healthcare benefits, pension contributions of up to 12.5 % of salary, protection with company‑funded death‑in‑service and income protection insurance, share plans, staff product benefits and a range of wellbeing programmes.
Equal Opportunity
We provide equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK.
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