We have a fantastic opportunity for a Community Manager to join Rapport contract in the City of London. In this role, you will be responsible for overseeing the day-to-day running of a premium corporate space, ensuring it operates smoothly, efficiently, and to the highest standards at all times.
You will play a key role in creating a welcoming, well-managed environment for clients and visitors, delivering a seamless experience through strong organisation, attention to detail, and proactive service.
Are you ready to make your mark with the leading provider of Corporate Guest Services? Do you have experience in five-star hotels, the premium airline industry, or other high-end corporate environments? Are you looking for a new challenge where you can take ownership of a space and its overall experience?
This is a full-time, permanent role (40 hours per week), Monday to Friday with shifts from 7 AM to 7 PM.
What you will get
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Overseeing the daily operation of the reception and wider workplace space, ensuring it is presented to an exceptional standard at all times
- Maintaining strong awareness of business activity and adapting the space and service to meet changing needs
- Planning and organising tasks to ensure a smooth, efficient, and consistent service delivery
- Managing any client queries, feedback, or concerns promptly and professionally, liaising with relevant departments where required
- Building strong relationships with clients, visitors, and internal stakeholders to enhance the overall workplace experience
- Coordinating with multiple departments to ensure seamless service across all touchpoints
- Ensuring all processes and procedures are followed consistently and accurately
- Supporting the onboarding of new team members from a process and environment perspective
The Ideal Candidate Will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be confident taking ownership of a space and delivering a consistently high standard of service
- Have an outgoing personality and be able to build strong relationships with key stakeholders (internal, external, and VIPs)
- Be highly organised, proactive, detail-oriented, and process-driven
- Be adaptable and flexible, with a solutions-focused and can-do attitude
- Maintain a professional, polished, and considerate manner at all times
- Be proficient in Microsoft Office and general business administration
- Have excellent time management skills and the ability to work independently under pressure
- Have experience within a high-end hospitality or corporate environment
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
#J-18808-Ljbffr