Stage 2 Complaints Officer

Stage 2 Complaints Officer (5295784) West End, England

Salary: GBP21 - GBP27.36 per hour

Based in West London and office based.

This will be a full‑time role – 36 hours per week, Monday to Friday 9 to 5. The first few weeks will be full time in the office and then a minimum of 3 days per week in office once induction and training are completed.

The role is for Temporary Accommodation Procurement & Contract Officer; however, the primary focus will be on Temporary Accommodation Repairs & Complaints casework. Key duties include handling Complaints, Member Enquiries, Ombudsman enquiries, investigating them, communicating with residents and agents, and responding to residents in writing in line with our corporate complaints policy.

Excellent verbal and written skills are required. A background in Temporary Accommodation, Property Management, Repairs & Maintenance is desirable.

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