Duty Manager
Job Number: HOT0CIZB
Work Location
Hilton London Paddington Hotel, 146 Praed Street, London W2 1EE
Responsibilities
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage guests in conversation and provide general assistance
- Manage, record, and resolve promptly all guest complaints
- Meet and greet VIP guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any health and safety procedures, if required, including fire walks, food safety investigations, etc.
Benefits
- Free and healthy meals when on duty
- Grow your career!
- Personal development programmes designed to support you at every step of your career
- A chance to make a difference through our corporate responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team member travel program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
- Team member referral program
- High street discounts: with Perks at Work
- Discounted dental and health cover
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
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