Duty Manager

Duty Manager

Job Number: HOT0CIZB

Work Location

Hilton London Paddington Hotel, 146 Praed Street, London W2 1EE

Responsibilities

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage guests in conversation and provide general assistance
• Manage, record, and resolve promptly all guest complaints
• Meet and greet VIP guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any health and safety procedures, if required, including fire walks, food safety investigations, etc.

Benefits

• Free and healthy meals when on duty
• Grow your career!
• Personal development programmes designed to support you at every step of your career
• A chance to make a difference through our corporate responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team member travel program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
• Team member referral program
• High street discounts: with Perks at Work
• Discounted dental and health cover

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job Category

Guest Services, Operations, and Front Office

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