Amazon's Reliability, Maintenance & Engineering (RME) team ensures that our global fulfillment and operations networks run safely, efficiently, and at peak performance. An Operational Excellence Program Manager will drive strategic initiatives that optimize operational capacity, enhance network performance, and deliver measurable improvements. This role combines hands‑on execution with strategic planning to eliminate operational barriers, implement standard work practices, and foster partnerships with RME and Operations teams.
Responsibilities
- Partner with RME and Operations support teams to lead root cause analysis, eliminate operational barriers, and implement continuous improvement initiatives across the network.
- Lead initiatives to optimize capacity utilization; own and improve capacity models including architecture, methodology, and output validation.
- Collaborate with RME and Operations teams to develop solutions and lead large‑scale initiatives impacting operational capacity.
- Utilize advanced analytics and operational research for data‑driven decision making; monitor initiative performance and implement corrective actions.
- Create and maintain program artifacts including business requirement documents, initiative plans, and white papers.
- Develop and implement standard work practices that improve key business metrics, performance results, and translate lessons into standards across the network.
- Remove operational barriers through hands‑on problem solving to deliver immediate results.
- Mentor team members and foster a culture of innovation.
- Lead, mentor, and develop a team of 3–6 Program Managers fostering a culture of operational excellence and continuous improvement.
Qualifications
- 5+ years of program or project management experience.
- Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
- Experience using data and metrics to determine and drive improvements.
- Bachelor’s degree in Engineering (any domain), Operations, Business Administration, or a related field.
- Experience delivering results for large, cross‑functional initiatives/projects.
- Experience as an operations analyst, data analyst or in a similar role.
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent.
- Experience working cross‑functionally and driving decision making among stakeholders with competing goals.
- Ability to balance strategic thinking with hands‑on execution, MBA degree or above in related fields.
- 5+ years of driving process improvements experience.
- Experience in operations management for a fulfillment or distribution center.
- Project Management Professional (PMP) or equivalent certification.
- Experience with capacity planning and optimization models.
- Advanced proficiency in data analysis tools and business intelligence platforms.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
#J-18808-Ljbffr