Import Operations Coordinator (271213) Basildon, England
We are seeking an experienced Import Operations professional to manage the end-to-end import process, ensuring compliance, accuracy, and efficiency. You will work closely with carriers, hauliers, and customers to deliver exceptional service and maintain profitability.
Key Responsibilities
- Manage the import process from pre-alert to release using the in-house Topaz system
- Send invoices to UK importers prior to shipment arrival, ensuring correct tariff application
- Enter cost estimates on all jobs within the correct accounting month
- Verify purchase invoices upon receipt; approve accurate invoices for payment and dispute discrepancies
- Close files after confirming all charges/costs and achieving maximum profitability
- Answer telephone calls promptly and professionally
- Obtain carrier exchange rates and update the system accordingly
- Book deliveries with hauliers and monitor any port health holds where applicable
- Manage email communications with customers, hauliers, and warehouses
- Handle releases on CNS and Destin8 systems as required
- Ensure clearance instructions are passed to the clearance team in a timely manner
Skills & Experience
- Previous experience in import operations and familiarity with customs clearance processes
- Knowledge of CNS, Destin8, and freight forwarding systems
- Strong attention to detail and ability to manage multiple tasks
- Excellent communication and organizational skills
- Proficiency in Microsoft Office
- Ability to work under pressure and meet deadlines
For more details and information please contact Michelle Ings, HRGO recruitment 01708 220023 or email michelle.ings@hrgo.co.uk
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