Post Office Manager

Post Office Manager - Hangleton - The Parade
Location: The Co-operative Food, 5 The Parade, Hove, BN3 7LU
Salary: £28,372 per annum plus great benefits
Contract: Permanent

We’re looking for a post office manager to join our team .As well as a strong product offering in our food stores, we’ve also got a great post office service in over 350 stores across the country. Our branches are an integral part to not just our business, but the local community too.

As a post office manager, you’ll be responsible for the whole post office operation. We’ll look for you inspire, coach and create a collaborative working partnership with colleagues in the post office and store. If you can bring a combination of post office experience we need, as well as amazing customer service skills, we can offer you a great opportunity to be part of a business that really does put people at the heart of its strategy.

What you’ll do:

• develop, lead and inspire a team of post office clerks
• make sure the branch is safe, legal and operational, complying with all legal compliance regulatory procedures and processes
• report on balance, cash and sales
• drive commercial growth, engaging the team and communicating performance
• role model what great customer service looks like to our colleagues
• build enthusiasm with your team and help develop external relationships and involvement in the local community
• support and build strong working relationships with colleagues in the food store

This role would suit people who have:

• previously worked in a post office, managing legal compliance
• previous experience of working in a fast‑paced customer service environment, preferably in retail
• proven experience managing or supervising a team, focusing on development and performance
• knowledge of Horizon system e.g. cash and stock control systems and workforce planning tools
• strong communication and organisation skills
• a focus on continuous improvement whilst managing a budget
• a real passion for working with the local community

Why Co-op?

We’ll give you real autonomy, and great support to enable you to progress your career. You’ll also get package that includes:

• an annual bonus (based on personal and business performance)
• a pension with up to 10% employer contributions
• 28 days holiday (rising to 31 with service)
• 30% off Co-op branded products in our food stores and 10% off other brands in-store
• Stream - a money management app that gives you access to a percentage of your pay as you earn it
• discounts on other Co-op products and services
• services to support your physical, mental and financial wellbeing

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

#J-18808-Ljbffr