The Role
As Product Manager for Authorisations, you'll own a broad part of Dojo's payments stack across both in‑person and online. You'll be accountable for how we authorise payments, how we optimise authorisation rates, how we expand payment method coverage and how we make sure merchants can accept any payment method, anywhere, always, both in‑person and online. You’ll be responsible for not only building beautiful payments products that our customers love, but ensuring merchant adoption, performance optimisation, reliability and the product P&L.
What You Will Do
- Shape the Authorisations roadmap: Collaborate with Lead PM, engineering, and business partners to define product strategy and a roadmap that aligns with Dojo’s growth ambitions.
- Drive new payment method acceptance: Identify opportunities to expand the ways merchants can accept payments, including emerging methods and regional preferences, supporting broader merchant success.
- Improve authorisation performance: Lead initiatives to optimise the authorisation rates and resilience of Dojo’s in‑person payments.
- Drive ARR: Work with commercial and analytics teams to explore how authorisation and foreign exchange capabilities can deliver incremental value, for our customers and for Dojo.
- Lead cross‑functional delivery: Partner with engineering, analytics, design, operations, and risk to move product work from discovery to delivery, ensuring quality, measurable outcomes, and scalability.
- Use data to inform decisions: Define success metrics, use data insights to validate hypotheses, prioritise with clarity, and iterate based on feedback and performance.
- Champion the customer: Keep Dojo merchants at the heart of every product decision, balancing customer needs with technical and commercial constraints.
What You Will Bring
- Product experience: 3 to 5+ years of product management, ideally in online payments, fintech, commerce infrastructure, or a similarly technical and commercially complex domain.
- Merchant/customer focus: Deep empathy for merchant needs and a passion for building products that simplify complex problems.
- Analytical mindset: Strong comfort with data to inform decisions, define metrics, and evaluate the impact of product work.
- Cross‑functional leadership: Proven ability influencing without authority and driving alignment across engineering, design, operations, and commercial functions.
- Execution excellence: Track record of delivering high-impact product work from discovery through execution.
- Clear communication: You make complexity feel simple and can articulate priorities, trade‑offs, and product rationale clearly.
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