Supervisor

The Supervisor is a key position within our company, responsible for the successful opening and closing of the shop and for managing Team Members and operations during individual shifts. A Supervisor also ensures that our company ethos and values are correctly reflected.

Responsibilities and Duties

Key holder with responsibility for opening and closing the shop

Supervising Team Members and demonstrating leadership during a shift, including allocating breaks and positions

Rigorously implementing customer service standards

Ensuring that Team Members are carrying out their duties to the standard they have been trained

Dealing with and resolving any customer complaints/issues

Ensuring that the shop is always immaculately presented and that exceptional food standards are rigorously adhered to and allergen information is kept up to date

Serving customers

Any activities that may be considered typical to the day-to-day operations of a shift

Recording all deliveries and making the GM / AM aware

Recording stock levels and making order requests

Maintaining statutory and good practice Health and Safety, Food hygiene

and Fire Safety standards

All other actions and responsibilities that would routinely be expected of a Supervisor

Advising the GM / AM of any absence, lateness or extended shifts

YOU MUST BE FULLY FLEXIBLE DURING SUMMER TIME!

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe in one sentence what excites you about working in hospitality
• How many hours a week work are you looking for?

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