Service Desk Manager: Lead IT Ops & Service Excellence

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Service Desk Manager: Lead IT Ops & Service Excellence”, “description”: “A local government authority in Wales is seeking a motivated Service Desk Manager to lead a growing team within the Digital Services Division. The role is pivotal in promoting continuous improvement and ensuring the reliability of essential digital services. Applicants should have experience in managing Digital Service Desk operations, developing service performance measures, and customer service management. This position offers hybrid working options and a comprehensive employee benefits package including pension contributions and holiday entitlements.#J-18808-Ljbffr”, “datePosted”: “2026-05-07”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Neath Port Talbot County Borough Council”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__425541152__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=11” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Wales” } } }