Overview
Operations Manager - Merchant Services / Payments
Location: West London
Pattern: Full time, hybrid, 3 days office, 2 days home based (flexible)
Package: £40k-45k + bonus & benefits, 29 days holiday
We are currently hiring for a fantastic opportunity within a well established scale-up payments business, for an Operations superstar to take ownership of various operational tasks across the business. This role requires a creative & switched on individual who is excited by challenges and eager to contribute to a busy & fast-paced environment.
Responsibilities
- You will be coordinating procurement, distribution, and collection of payment terminals and related assets.
- Monitor and manage inventory levels of terminals and other equipment.
- Respond to and manage requests and inquiries related to payment terminals and services, thinking creatively to resolve any issues.
- Assist in processing and tracking financial transactions, including leases, funding, and invoice reconciliation.
- Maintain and update financial records and reports within the company’s systems, ensuring accuracy.
- Support the finance team with reconciliations and fund management, proactively identifying areas for improvement.
- Manage approval processes for refunds and other financial requests, ensuring timely resolution.
- Oversee the onboarding process for new clients, ensuring all steps are completed accurately and efficiently, with a focus on innovative solutions.
Qualifications and Experience
- Ideally you would have prior experience in the payments industry, working within an ISO, acquirer or merchant services business, so you already have a good understanding of terminals & payments operations generally, especially around managing stock, onboarding & financial operations. If you feel your work experience isn't perfect but you could still add value to this role, please tell us how!
- A creative mindset with strong problem-solving abilities and the ability to think on your feet.
- Strong organisational skills and attention to detail, with the capacity to manage multiple tasks and priorities.
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