The role
We are seeking a dynamic and motivated Client Experience Manager to join our team. The successful candidate will be responsible for managing a portfolio of clients, driving customer satisfaction through successful strategies and relationships, retention and upsell opportunities. This role involves frequent face‑to‑face client visits, making excellent communication and interpersonal skills essential.
The part you’ll play
- Client Relationship Management: Build and maintain strong client relationships, serve as the main contact, and conduct regular face‑to‑face meetings.
- CRO and Email Marketing Strategy: Collaborate with clients to develop and implement effective marketing strategies that align with their business goals.
- Client Retention: Optimise client use of Salesfire’s solutions to expand usage and increase retention rates.
- Upsell Opportunities: Identify and pursue upsell opportunities of Salesfire products, contributing to increased Monthly Recurring Revenue (MRR).
- Performance Monitoring: Track client performance metrics, prepare and present reports, and provide recommendations for improvement.
The skills you’ll need
- Excellent communication and interpersonal skills.
- Strong problem‑solving abilities and attention to detail.
- Ability to analyse data and provide actionable insights.
- Familiarity with CRM software and client success tools.
- Customer‑focused with a passion for delivering exceptional service.
- Self‑motivated and able to work independently.
- Willingness to travel frequently for client visits.
Experience
- Minimum of 3 years of experience in a client success, account management, or similar role, preferably within a SaaS company.
- Proven track record of managing and growing client accounts.
The benefits
- 24 holidays + Bank Holidays
- A collaborative work environment where your contributions are recognised and rewarded
- Exclusive discounts from our clients
- Company Pension Scheme
- Opportunities for personal development
- A fully equipped kitchen stocked with fresh fruit, beverages and monthly breakfast events
- A supportive team that values innovation and customer‑centric solutions
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