An exciting opportunity has arisen for a Service Manager to join Lloyd Volkswagen based in Carlisle.
Salary: Basic Salary with OTE up to £56,000
Hours: 08:00 – 17:30
Role Responsibilities
- Managing the Service team to ensure first class customer service to both internal and external customers.
- Developing the technical skills and workmanship of the team to continually improve the quality of customer service and profitability of department.
- Working with the Marketing team to maximise opportunity within AOI and customer retention strategy.
- Creating annual sales & profit plans & forecasts along with operational budgets.
- Finance and Cost control; working closely with the Retailer Accountant to understand, monitor, control and manage costs where possible.
- Stock Management – ensuring that there is adequate stock available on site at all times and that processes are followed in correctly identifying and warehousing stock items.
- Ensuring best practice housekeeping and health and safety standards are kept for both service and parts departments.
Ideal Candidate
- Good leadership skills in managing a team of Service Advisors, Parts Advisors and Parts Delivery Driver.
- Excellent Customer Relations.
- Proficiency in analysing reports and managing costs.
- Excellent interpersonal and organisational skills and be well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous.
- Previous experience in a similar role within the motor industry is essential.
Rewards and Benefits
- 33 days of annual leave, inclusive of Bank Holidays.
- Cycle to work scheme.
- Free flu jabs.
- Internal and manufacturer training.
About Lloyd Motor Group: Founded in 1976, Lloyd Motor Group is one of the UK's largest family‑run car retail groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.
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