Customer Service Manager

Are you an experienced Customer Service professional looking to join a fast-growing, environmentally focused business? We are recruiting on behalf of a thriving company specialising in helping businesses reduce waste and make a positive environmental impact.

We are seeking a proactive, organised Customer Service Manager to lead and improve customer service operations as they continue to grow. With the aim of having zero landfill from the products they recycle, they need to ensure that the process is seamless for their customers.

The Role

As Customer Service Manager, you will play a key role in ensuring excellent service delivery while driving efficiency across the business. Responsibilities include:

• Managing customer enquiries, issues and service requests in a professional and timely manner.
• Coordinating collections and deliveries with customers and logistics companies.
• Reviewing current customer service processes and identifying potential improvements.
• Streamlining and automating workflows to increase efficiency.
• Implementing new systems and processes to support continued growth.
• Leading by example to deliver outstanding customer satisfaction.

About You

We are looking for someone who is customer-focused, solutions-driven and passionate about continuous improvement. You will have:

• Proven experience in a customer service management or senior customer service role.
• Strong background in handling customer queries and resolving issues.
• Innovative ideas to improve systems, processes and service delivery.

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