Customer Experience Associate

Customer Service Associate

Location: Poole, Dorset

Type: Temporary, up to 3 months

Salary: £13.46 per hour / £28,000 per annum

Hours: 40 hours per week, Monday – Friday 8.00am – 5.00pm

A long‑standing, family‑owned business based in Poole are looking to recruit a Customer Service Associate on a temporary basis.

Responsibilities:

• Handling inbound and outbound customer calls and emails
• Logging all interactions accurately in CRM
• Resolving order, delivery, return and complaint queries
• Processing sales orders and customer updates
• Working to agreed KPIs and service levels

Qualifications:

• Strong customer service and communication skills
• A proactive, organised and detail‑focused approach
• Confidence using systems and managing multiple tasks
• A positive, professional attitude with high integrity

Contact us at 01202 686000 or via email at jobs@rrm.uk.com.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

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