Job Overview
OpenExchange is seeking an Assistant Project Manager (APM) to join a growing, remote, part‑time organization. In this role you will support Project Managers (PMs) with the coordination and delivery of our conference services worldwide, beginning with training as a Video Specialist. Mastering Video Specialist skills is critical for success in the APM role.
Some travel may be required based on assigned events. Potential for growth to full‑time roles in other delivery areas exists.
Responsibilities
- Assist Project Managers with managing the delivery of information and processes to operations teams before events and during the event day.
- Coordinate staffing of Video Specialists to ensure coverage for events.
- Set up and organize Video Specialists kick‑off calls.
- Communicate key points for each event to Video Specialists.
- Prepare “Cheat Sheets” each night ahead of conference execution.
- Liaise with clients (last pre‑event catch‑up call, day‑of execution call/channel).
- Lead the internal team to successful execution through timely, informative, and positive messaging.
- Create alternate connections via the designated team upon request(s).
- Monitor Helpscout inboxes for client event requests and post to appropriate channels for coverage.
- Enter new events accurately in Salesforce and build them out in Central for a Project Manager to take over.
- Consolidate and prepare post‑conference analytic reports for clients (e.g., registration and attendee reports).
- Fulfill duties as a Video Specialist as needed and any additional duties as required.
Qualifications
- Bachelor’s Degree preferred.
- High degree of organizational skills; able to multitask and prioritize.
- Solid problem‑solving skills.
- Excellent communication skills: verbal, written, and presentation.
- Ability to build trust and model the high‑quality service culture.
- Technology savvy with MS Office, Zoom, and Salesforce.
- Ability to thrive in a virtual enterprise with flexibility, energy, and the capacity to work in a fast‑paced environment.
- Flexible work hours to support international clients and global teams.
Equal Employment Opportunity
OpenExchange provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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