Retail Manager - Highbury

Company Description

Marie Curie is the UK’s leading end‑of‑life charity. We are the largest non‑NHS provider of end‑of‑life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing insignificant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can‑do attitude makes a real difference. We’re looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we’d love to hear from you.

As the Retail Manager of our flagship store, you will be responsible for bringing to life a standout retail space that sets the standard for style, impact and community connection. Showcasing your leadership skills and creative flair you will shape the success of a shop that represents the best of Marie Curie retail.

Job Description

Role responsibilities

• Support and develop surrounding London stores by providing guidance, support and objective setting. This includes conducting store visits to improve KPI and overall performance.
• Use eye for design and style to curate donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.
• Manage staff and volunteers, recruiting, training, managing and supporting volunteers and staff members to ensure effective operation of the store.
• Oversee effective management of the store’s digital marketplaces, including eBay, ensuring the listing process remains compliant and income is maximised.
• Ensure sales targets are met and direct costs are kept within managed budgets.
• Build and manage effective internal and external relationships to increase supporter engagement, generate quality stock and support key Marie Curie activities.

Key Criteria

• Solid retail experience, preferably in fashion/clothing within a multi‑site store environment.
• Experience in managing a team. Managing volunteers would be an advantage.
• Comprehensive understanding of retailing and merchandising display.
• Experience of cash handling and financial management procedures (including completion of sales records).
• Strong interpersonal and communication skills, with a customer‑first attitude and the ability to communicate with tact and discretion.
• Good organisational skills and ability to prioritise workload, balancing competing demands.
• Understanding of health and safety procedures in a retail environment.

In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone under the age of 18.

Salary: £30 000 per annum + benefits + London allowance if applicable.

25 days annual leave (exclusive of Bank Holidays)

Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

Loan schemes for bikes, computers and season tickets

Continuous professional development opportunities

Industry‑leading training programmes

Wellbeing and Employee Assistance Programmes

Enhanced bereavement, family‑friendly and sickness benefits

Access to Blue Light Card membership

Subsidised Eye Care

At Marie Curie, our values guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone—staff and volunteers alike—supportive, inclusive and rewarding.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at recruitment@mariecurie.org.uk.

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