Customer Service Officer

Job Title: Customer Services Officer

Location: Surbiton, KT6 4NG

Salary: £25,883.52

Hours: 40 hours per week, on a rota basis and it's a permanent position

About the Role: As a Customer Services Officer, you'll be the first point of contact for visitors and residents at our YMCA centres. Your role involves providing high-quality customer service, handling reception duties, answering queries, managing bookings, and ensuring the safety and wellbeing of the building. You will also be a designated First Aider and Fire Marshal.

Key Responsibilities:

• Greet and assist visitors, providing information on services and facilities
• Operate reception and telephone switchboard, log repairs, and process payments
• Conduct regular safety checks, including fire evacuation procedures and first aid
• Support residents and users of Health and Wellbeing services with bookings and enquiries

Essential Requirements:

• Experience in customer service or working in a public-facing role
• First Aid qualification (or willing to train)
• Ability to work on a rota, including evenings, weekends, and public holidays
• Strong communication and interpersonal skills

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