When disaster strikes, someonehastohelp take control and lead the project to completion.That someone is you!
Restoration Project Coordinator
Insurcomm Restoration
In‑Person | Office‑Based
Full‑Time
Portsmouth, NH (HQ)
About Us
Insurcomm Restoration delivers complete restoration, reconstruction, and emergencyresponseyou can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.
As part of Fortify Companies, we are part of something bigger.Fortify’sroots are in restoration—helping families and businesses recover when disaster strikes. Butwe’rebuilding something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.
We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and localexpertisecometogetherso property owners and insurers get fewer losses, faster recoveries, and someone they can trust.
About the Job
As aRestoration Project Coordinator, you play a critical administrative and operational role supportingrestorationprojects from start to finish. Workingin‑person from our Portsmouth, NH headquarters, you provide the structure, organization, and communication that allows Project Managers and field teams to perform at their best.
This role is the backbone of the mitigation operation—coordinating schedules,maintainingaccuratedocumentation, supporting financial and reporting processes, and ensuring clear,timelycommunication between internal teams, clients, vendors, and insurance partners. A key part of this role includespartnering closely with Project Managers to schedule mitigation crews on jobs daily, ensuring the right resources are in the right place at the right time. Your ability to take control behind the scenes ensures projects move forward efficiently and predictably during chaotic situations.
WhatYou’llDo
- Coordinate clerical, administrative, and accounting functions for mitigation and rebuild projects
- Support Project Managers and Operations leadership with daily project coordination
- Work directly with Project Managers to schedule mitigation crews on jobs daily, adjusting for priorities, job scope, and changing field conditions
- Maintainaccuratejob files, notes, and documentation within PSA (our job management software)
- Track mitigation and rebuild project schedules, appointments, inspections, material deliveries, subcontractor workflows, and overall project workflows from beginning to end
- Coordinate office schedules and communicate with customersregardingarrivals, changes, or delays
- Assistwith collections processes, including deductibles, progress payments, and final payments when needed
- Coordinate and communicate with insurance companies, adjusters, agents, vendors, and clients throughout the project lifecycle
- Prepare, review, complete, and route project‑related forms, paperwork, purchase orders, and work orders
- Perform project tracking and reporting, including schedules, metrics, and operational reports using Power BI
- Provide quick,accurateresponses to vendors, subcontractors, agents, and clients
- Support office staff, production management, and sales teams as needed
- Answer incoming calls, direct inquiries, andassistclients professionally and empathetically
- Demonstrate a positive and professional image of the company through written, verbal, and visual communication
- Apply all safety rules and regulations and help prevent work hazards
- Perform other administrative and coordination duties as assigned
Culture & Opportunity
- In‑person, team‑based role supporting emergency remediation operations
- Collaborative office environment closely aligned with Project Managers and field teams
- Clear opportunity for growth into senior coordination, operations, or project management roles
- Exposure to insurance‑driven mitigation and reconstruction workflows
- A values‑driven organization that prioritizes people, safety, and accountability
Ready to Join Us?
If you thrive on organization, communication, and taking control when things are chaotic, we would love to hear from you. Join a team where your coordination skills play a direct role in helping people recover when it matters most.
Equal Opportunity Employer
Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment.
WhatYou’llBring
Required
- Excellent time‑management and organizational skills
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast‑paced environment
- Professionalism, attention to detail, and reliability
- Ability to apply basic mathematical and accounting concepts
- Experience using job management systems; PSA experience strongly preferred
- Experience creating,maintaining, or working with reports and dashboards; Power BI experiencerequired
- Reliable attendance and punctuality
Preferred
- Knowledge of the restoration or construction industry
- Experience supporting Project Managers or Operations teams
- Experience coordinating insurance‑related workflows
- Associate’s degreerequired;Bachelor’sdegree preferred
What We Offer
Compensation & Benefits
- Comprehensive health, dental, and vision coverage
- 401(k) with company match
- Generous PTO and paid holidays
- Training and development opportunities
- Growth potential within a PE‑backed, expanding organization
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