Interim Customer Service Manager
Worcester, Worcestershire
Contract – Outside IR35
Competitive Pay Rate
Our client is a recognised and successful family business who provide top-quality construction tools, site supplies and consumables across the UK. In support of their continued activity, we are seeking an experienced Interim Customer Service Manager to provide short-term leadership and stability to the customer service function during a period of transition. This role is critical in ensuring the smooth day-to-day running of the customer service team while maintaining high standards of customer satisfaction and operational efficiency.
Contract expected to run for between 2 and 5 months, reporting to the Managing Director and with an expected need to support 5 days per week in their head office in Worcester.
Interim Customer Service Manager responsibilities
- Oversee the day-to-day operations of the customer service function.
- Ensure timely and effective handling of customer enquiries across all channels.
- Manage and support the resolution of escalated customer issues and complaints.
- Lead, support and motivate a small internal customer service team.
- Review and improve customer service processes to enhance efficiency and service quality.
- Maintain oversight of order processing, query resolution, and customer communications.
- Support continuity and handover for the incoming permanent Customer Service Manager.
- Identify and address any immediate service gaps, risks, or operational challenges.
- Utilise customer service systems to support reporting and service delivery.
Interim Customer Service Manager requirements
- Proven experience in a Customer Service Manager or equivalent position.
- Must have a strong understanding of core customer service operations.
- Experience with product based or distribution environments would be beneficial.
- Excellent organisational and communication skills.
Experienced in implementing new customer service processes.
Able to provide technical support and training to existing team.
If interested, please apply at your earliest convenience.
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