Your focus will be on the success and growth of customers with Enterprise and Pro subscriptions across Easy PV and Heatpunk. You will become an expert in our software, using your deep product knowledge to ensure users fully understand the benefits of our tools, helping them maximize their efficiency and design capabilities. We’re keen to find the right person for this role, regardless of experience and seniority. The specific responsibilities will be tailored around your experience.
Enterprise customer success
- Account management: Build deep relationships with enterprise decision‑makers, secure long‑term contracts, and minimize churn.
- Drive growth & value: Grow enterprise revenues by identifying and scoping upsell and customisation opportunities. Cross‑sell other software services, ensure customers are utilising all aspects of the platform, and drive long‑term retention and value.
- Trade spend: Work closely with our wholesale sales team to maximise trade spend from Enterprise customers.
- New customer onboarding: Work with our software sales and dev teams to seamlessly set up and onboard new enterprise customers.
Pro & general user success
- Growth & retention: Upgrade free users to Pro, expand existing team subscriptions (e.g., adding seats), and minimise subscription churn. Cross‑sell other software services (like our lead generation tools and finance partnerships).
- Training and success: Lead online Pro training sessions, run dedicated sessions with key software targets. Build customer‑success focused resources (articles, videos, checklists, etc.) to help users get the most out of the software, and feed user insights to the product team to shape our roadmap.
Who we're looking for
- You have a background in proactive customer success, account management, or B2B sales, ideally within the software or renewable energy sectors.
- You are highly commercial and know how to use customer engagements to hit KPIs related to upsells, account expansion, and enterprise trade spend.
- You are a product champion. You have the technical aptitude to quickly become an expert in complex software and a talent for teaching users how to maximise its benefits.
- You excel at establishing and maintaining long‑term relationships with stakeholders, from growing installation businesses to enterprise‑level accounts.
- You have strong technical understanding: you can grasp and explain complex product features, and translate them into valuable business benefits for potential clients.
- You are a self‑starter: you work independently, are comfortable managing multiple priorities, and take ownership of your role in driving growth for the company.
- Bonus points if you have a strong network within the renewable energy industry.
We believe in early responsibility and career progression based on talent and commitment. The renewables industry is growing fast, and so is Midsummer - there is plenty of scope to grow with us.
What it offers
You’ll be joining a young, dynamic company with positive values that is aiming to position itself as a leading software provider in the clean energy and renewables sector. The position is based in our offices neighbouring Milton Country Park on the outskirts of Cambridge. This will be a challenging but fulfilling role.
Compensation
- Executive: £30,000 – £40,000 base salary, plus annual bonus up to £3,500.
- Manager: £40,000 – £55,000 base salary, plus an annual bonus of up to £7,000.
- Additionally, we share a proportion of company profits among all employees.
Benefits include
- Free bag of delicious, fresh, locally‑grown organic veg every week
- Pension salary sacrifice scheme
- Employee Assistance Package
- EV salary sacrifice scheme
- Cycle to work scheme
- Free bike maintenance
- Early finish on a Friday
- Lots of clubs to get involved with and company socials
Please review the application pack for more info about the role and the company. If you have any questions before applying, please email us at jobs@midsummerenergy.co.uk
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