Salesforce Change Management Consultant
Central London- Hybrid role
Salary- £95K base + bonus + benefits
Our client is a global company based in Central London, looking for a Salesforce Change Consultant to drive change management strategies for Salesforce projects and engage stakeholders effectively. Experience in change management and familiarity with Salesforce ecosystems preferred.
Key Responsibilities
- Develop and execute a change management strategy for Salesforce projects, including stakeholder analysis, impact assessments, and adoption roadmaps.
- Partner with programme leads, business stakeholders, and Salesforce teams to drive engagement and alignment.
- Define and deliver communications plans, ensuring consistent, clear messaging around Salesforce changes.
- Design and deliver training strategies and user enablement materials, tailored to different user groups and business units.
- Monitor adoption and business readiness through KPIs, surveys, and feedback loops, making adjustments as needed.
- Identify potential resistance and proactively manage challenges through coaching, workshops, and stakeholder engagement.
- Support leadership with change advocacy, building buy-in across executive and end-user communities.
- Collaborate with Salesforce admins, developers, and business analysts to ensure change requirements are Embedded into delivery.
- Champion a continuous improvement culture, ensuring Salesforce solutions are Embedded and utilised effectively post-go-live.
Required Skills & Experience
- Proven experience in change management within large-scale technology or CRM programmes (Salesforce experience strongly preferred).
- Familiarity with Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, or other relevant clouds).
- Strong understanding of organisational change methodologies (eg, PROSCI, ADKAR, Kotter).
- Exceptional stakeholder management and influencing skills across senior leadership and business users.
- Excellent written and verbal communication, presentation, and facilitation skills.
- Experience designing and rolling out training and enablement programmes.
- Strong problem-solving skills with the ability to work in fast-paced, agile environments.
Preferred Qualifications
- Salesforce certifications (eg, Salesforce Associate, Administrator, or Business Analyst).
- Change management certification (eg, PROSCI, APMG, ACMP).
- Experience in digital transformation projects across multiple business units or regions.