Major Incident Manager - Global SaaS £62k

Major Incident Manager (SaaS / Cloud)

London / Staines | Hybrid | £62,000 | 12-month PAYE contract

If you’ve handled P1 incidents, major outages, or high-pressure bridge calls, this is the kind of role where that experience actually counts.

You’ll be leading critical incident response in a global SaaS environment — coordinating technical teams, managing communication, and keeping control when customers are feeling the impact.

What’s in it for you

• £62,000 Annual salary
• 12-month contract (inside IR35, PAYE, paid weekly via Principle HR)
• Hybrid: 2–3 days onsite in Staines (easy commute from central London)
• Strong work-life balance (no expectation beyond core hours)

What you’ll be doing

• Lead major incident (P1) response end-to-end
• Run incident bridges and coordinate technical teams
• Act as the central point of control during outages
• Communicate clearly with customers and stakeholders under pressure
• Drive incidents through to resolution

What you’ll bring

• Experience handling major incidents / P1 situations
• Strong bridge management/incident coordination experience
• Background in SaaS, cloud, or enterprise tech environments
• Clear, calm communication in high-pressure scenarios
• Ability to manage multiple stakeholders during live incidents

Nice to have: ITIL exposure, understanding of cloud platforms, or experience with tools like ServiceNow.

Interested?

Apply now or reach out to Som at Principle HR for a quick chat.