Job Description
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Services CoordinatorHours of work: Full-Time, 37.5 per week (5 days per week)Contract: PermanentSalary: £28,000 per annumLocation: Cambridge CB4
About The Employer
Our client work with people who are homeless, at risk of homelessness or with a history of homelessness. They provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities.
The organisation is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades they have continued to grow and adapt to meet the needs of the homeless community.
About you and the Role
As the operational lead of the services area, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing.
This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge’s homeless community.
Key Responsibilities
- To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service, often coordinating the functioning of the services area to ensure all runs efficiently, as well as contributing to the development of new and ongoing activities timetables.
- Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence.
- Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users, including those with complex needs.
- Source safe accommodation, actively prevent homelessness through advocacy and signposting.
- To develop, promote partnerships with external agencies to help connect service users to essential services, promote the organisation's services to stakeholders through professional forums and meetings.
- Leading a daily team briefing with Services Manager overseeing the session providing a structured approach that balances operational updates, strategic oversight, raising concerns and discussing awareness of priorities, adhering to safeguarding procedures for vulnerable adults and managing challenging behaviour.
- To support the delivery of a learning and development service providing opportunities for service users to access to employment, learning and cultural opportunities that help promote self development
- To work in partnership with other organisations to deliver or to facilitate the delivery of services to meet the needs of service users for improved health and wellbeing, housing support, debt support and improved quality of life.
- To work with the Services Manager, CEO and other Managers to ensure that the delivery of the service meets funders requirements, achieves agreed outcomes and to assist with the timely delivery of monitoring reports for funders and stakeholders
- Maintaining accurate records that are uploaded to Inform in a timely way, documenting the support service provided to service users.
- Ensure that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports to funders and supplying timely information to support funding applications.
- One of the core values at the organisation is to recognise and reward their staff as their greatest asset. They realise that it's their people who have helped them to become a well-respected charity that helps to make a positive change to homeless people’s lives. They want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.
If you choose to work with the organisation, you will find that they offer:
- Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision.
- A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these.
- Training - The employer recognises the importance of having a motivated and effective staff team. They offer on-going training to support you in your role.
Closing date: Monday 18th May, 2026Interviews will be taking place between the 26th - 29th May 2026
Interested?
To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions.
This role requires a Disclosure and Barring Service (DBS) check.
The employer is committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. They make selection decisions based on personal merit and an objective assessment against the criteria required for the post. They do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. xwzovoh
No agencies please.