Professional Services Associate

Company Overview

We’re ZEISS Vision Care UK, based in Birmingham; an exciting place to work, where individuals make a real difference every day. As part of ZEISS Group we are an international leader in the field of optics, with over 46,000 employees across 50 countries around the globe.

As the branded leader in lenses, we offer premium and pioneering products, innovation is at the heart of everything we do. Our brand enhances the lives and vision of millions of people around the world. In fact, 2 people every second put their trust in ZEISS lenses.

We’re proud of our heritage and have been at the forefront of scientific discovery and innovation since our creation in 1846. We are a foundation; this means that we reinvest 15% of our revenue to fund research and education, supporting progress within the optical industry and across the community.

If you want to enable business success and make a difference with us, ZEISS Vision Care UK is the right place for you!

Our Benefits

·10% Employer pension contribution (providing a 4 % employee contribution).

·Bonus scheme.

·Private BUPA healthcare.

·Life insurance.

·Professional body subscription paid for by ZEISS.

·25 Days annual leave (plus bank holidays), increasing with service.

·Free ZEISS lenses for you and discounted ZEISS lenses for your friends and family.

·Employee health and well-being programme including premium access to the Calm app.

·Employee discounts with Perkbox.

Role Overview

Job Title: Professional Services Associate

Location: Office Based, Gas Street Birmingham

Division: Professional Services

Reports to: Senior Professional Services Manager

Contract: Permanent, Full-Time (37.5hrs per week)

Position Summary

As a Professional Services Associate at Carl Zeiss Vision UK & Ireland, you will deliver Professional Services expertise across different areas of the business, being the optical and product expert, creating and delivering exceptional training to external and internal customers and working across departments in supporting delivery of business initiatives.

Responsibilities

·Be a product ‘go to’ expert for the ZEISS business (lens and instruments).

·Create and deliver customer CPD (creation of content and delivery of content via various channels) encouraging greater ZEISS share of business through brand conversion.

·Create & deliver customer training presentations & skills workshops to promote ZEISS lenses, VTS & clinical instruments, aligned to commercial targets

·Create & deliver the employee annual ZEISS internal learning programme (ZILP)

·Create & deliver internal product training presentations & workshops

·Work across departments supporting business initiatives

Required Knowledge & Experience

Essential Criteria

·Fully qualified Optometrist, with current GOC registration Experience working in practice

·Working knowledge of dispensing & lenses

·Strong communication skills

·Commercially aware

·Ability to travel internationally as required

Desirable Criteria

·Experience in creating and delivering product / technical training programmes / CPD within an optical environment

·Experience of public speaking

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.