Senior Claims Adjuster – FI & D&O
City of London - Hybrid
The Opportunity
This is an excellent opportunity to join a high-performing and dynamic team, where you will manage a complex portfolio of Management Liability (ML) and Financial Institutions (FI) claims from initial notification through to resolution.
If you are an experienced claims professional with strong expertise in these areas and enjoy tackling complex challenges while developing your technical capabilities, this role offers a rewarding next step. You will be empowered to make decisions while continuing to grow both professionally and personally.
The Company offers a collaborative environment, flexible hybrid working, and a strong benefits package, all designed to support your success and career progression.
The Role
- Manage complex and high-value Financial and Specialty Markets claims efficiently, ensuring resolution in line with policy terms and the Company’s Claims Philosophy
- Handle multi-jurisdictional FI and ML claims, providing a varied and technically challenging workload
- Contribute to the execution of the Claims strategy and broader business objectives
- Work closely with underwriting teams to support client retention and new business opportunities, including participation in broker and client meetings
- Investigate complex coverage issues, including those with wider market implications, ensuring alignment with contractual obligations
- Manage disputed and sensitive claims, driving commercially sound and timely outcomes
- Build and maintain strong relationships with internal stakeholders and external partners to ensure effective claims support
- Oversee external legal counsel, reviewing and challenging advice where appropriate to shape claims strategy
- Provide technical guidance and mentorship to junior Claims Adjusters and trainees
Experience
- Experience handling FI, D&O claims from worldwide jurisdictions from a Syndicate/London Market
- Open to Solicitors with relevant experience
- Strong communication skills with the ability to collaborate across diverse teams
- Highly numerate, with the ability to interpret and analyse data effectively
- Self-motivated, organised, and able to manage workload independently to meet deadlines
- Advanced proficiency in Excel and familiarity with analytical tools such as Power BI and SQL
- Willingness to challenge existing processes and contribute to continuous improvement
- Understanding of risk, uncertainty, actuarial principles, and/or London Market claims