Facilities Assistant

Facilities Operations Assistant – Birmingham (Virgin Media Contract)

Employer: ISS

Location:Birmingham

Hours: Monday–Friday, 8am-4pm or 9am-5pm (Site‑Based)

ISS is looking for a proactive and multi‑skilled Facilities Operations Assistant to support the day‑to‑day running of our Virgin Media site in Birmingham. This hands‑on role is central to maintaining a safe, well‑presented and smoothly operated workplace, providing essential support across events, front‑of‑house, maintenance and compliance activities. You’ll be a visible, customer‑focused presence on site, ensuring colleagues and visitors receive an exceptional experience.

Key Responsibilities

• Support event and room setups, AV coordination and furniture moves
• Liaise with event organisers, vendors and internal stakeholders
• Provide onsite support during events and conduct post‑event reinstatement
• Deliver professional front‑of‑house assistance and act as a first point of contact
• Maintain high presentation standards across reception and workplace areas
• Carry out minor repairs including basic carpentry, joinery and low‑level electrical tasks
• Conduct routine building inspections and report defects
• Assist contractors during planned works and support general maintenance tasks
• Escalate technical issues to qualified personnel when required
• Support cleaning teams during peak periods or events
• Complete risk assessments for events and maintenance activities
• Follow safe working practices including ladder use and manual handling
• Support emergency response procedures, fire warden duties and postal operations

What We’re Looking For

We’re seeking a hands‑on, customer‑focused individual with strong communication skills and experience in facilities, hospitality or a corporate environment. You’ll be confident working independently and as part of a team, physically capable of manual handling tasks, and comfortable supporting a wide range of operational duties. An SIA licence, ladder safety, manual handling and low‑level electrical safety training are essential, with first aid and fire marshal training preferred. A friendly, proactive and professional approach is key to success in this role.

If you’re motivated, adaptable and ready to play a vital part in delivering a high‑quality workplace experience, we’d love to hear from you.