Join us as we embark on an exciting new chapter in our brand-new office at Circle Square, Manchester.
As Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition. Your mission: to reimagine retention, loyalty, and customer value for millions of UK households. You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support, and growth.
You’ll lead empowered, cross-functional teams to push boundaries, leveraging AI, automation, and data to anticipate needs and delight customers at every touchpoint. This is a rare opportunity to shape the future of digital retention at scale, supported by TalkTalk’s ambition and the platform to turn that vision into reality
Main Responsibilities - You'll:
- Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry.
- Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using AI, automation, and experimentation to anticipate and exceed customer needs.
- Empower Teams: Build and coach high-performing, cross-functional squads—fostering a culture of discovery, rapid iteration, and outcome-driven product management.
- Champion Customer-Centricity: Relentlessly advocate for the customer, ensuring every digital touchpoint is simple, inclusive, and delivers measurable value.
- Own Outcomes: Hold clear accountability for reducing churn, increasing loyalty, and maximising customer lifetime value—using data and experimentation to drive continuous improvement.
- Collaborate at Scale: Partner with Marketing, Trading, Technology, and Platform leads to align strategies, break silos, and deliver seamless end-to-end experiences.
- Benchmark Globally: Continuously scan the horizon for global best practice, bringing in ideas and partnerships that keep TalkTalk ahead of the curve.
- Influence at Board Level: Represent digital retention at the highest levels—shaping strategy, influencing investment, and inspiring belief in the art of the possible.
Knowledge, Skills & Experience
- Mastery of AI, automation, and experimentation in digital journeys.
- Visionary digital product leader with a track record of transforming customer retention and lifecycle value at scale.
- Commercial acumen and experience influencing at board/exec level.
- Relentless customer focus, with a passion for simplicity, inclusivity, and measurable impact.
- Courage to challenge the status quo, push boundaries, and set new standards for the industry.
- Deep expertise in digital product management, customer lifecycle, and data-led growth strategies.
- Proven ability to lead, coach, and inspire cross-functional teams to deliver world-class outcomes.
- Experience in high-scale consumer businesses (e.g., telco, fintech, e-commerce, SaaS) is highly desirable.
Be Yourself. Make an Impact. Join Us
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
- Collaborative office spaces designed for creative thinking and innovation
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
- Private healthcare for all employees
- Competitive pension scheme and performance-related bonus opportunities
- Free broadband for all employees
- Life event gifts – celebrating milestones like marriages and births
- Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
- Salary sacrifice scheme – save on dental, gym, and more
- Big retail and leisure discounts
- 3 paid volunteering days a year – because making a difference matters to us too