Job Position: Pre-Sales Engineer
Industry: Security and Surveillance
Job Type: Full time
Location: UK
Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
The Product Pre-Sales Engineer is required to deliver the following key tasks:
- Provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products, and working with sales staff for sales targets.
- Define and manage a product roadmap balancing delivery with value and aligned to the organizational strategy.
- Provide product training to technical engineers for our channel customers and help them to improve the standard of their technical knowledge.
- Liaise with customers to collect product reviews, pro-actively contribute to the continuous improvement of technology processes through identifying customer feedback for improvement and implementing changes to product manager.
- Helping customers prepare tender documents and making tenders to the required standards. Actively assist our business partners such as distributors and resellers in Brand promotion, cooperating with the Dahua Marketing Team about promotional materials for customers to develop the company's business. Such as Trade shows, Tech Day Open Day, etc.
- Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting, and doing integration with third-party companies.
- Maintain efficient communication with the headquarters in terms of new product lines and other technical issues, ensuring the problem can be solved timely by integrating sources.
Key Attributes:
- Experience in managing multiple products and initiatives simultaneously with appropriate prioritization.
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products.
- Ability to work autonomously with confidence and set a clear direction for strategic workstreams.
- The ability to communicate effectively with technical and non-technical specialists. With the ability to influence and generate buy-in across the organization.
- Proven ability to handle, analyze and synthesise qualitative and quantitative data to inform decisions.
- Good customer service skills and communication skills.
- Good at handling pressures.
- The ability to learn new technologies fast.
- A positive attitude.
- Initiative, honesty, and integrity.