Complaints Handler – Banking & Financial Services (Remote)
Work from Home (UK)
From £30,000 per annum | Full Time (40 hours)
What’s in it for you?
- Fully remote working
- 28 days holiday (rising to 30 days with service)
- 24/7 Employee Assistance Programme & mental health support
- Pension scheme & life assurance
- Retail discounts & perks platform (major UK brands, tech & more)
- Cycle to Work scheme
- Genuine career progression & development opportunities
- Recognition & referral bonus schemes (earn up to £900)
- Flexible working & focus on work-life balance
Why apply?
This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference.
You’ll be trusted to manage complex complaints, deliver fair outcomes, and provide an excellent customer experience—all from home.
The role
- Investigate and resolve financial services complaints (including regulated cases)
- Communicate clearly with customers via phone and written responses
- Make fair, evidence-based decisions in line with FCA guidelines
- Manage your own caseload and meet SLAs and deadlines
- Work across multiple workstreams in a dynamic environment
What you’ll need
- Minimum 12 months complaints handling experience in a UK FCA-regulated environment
- Strong written and verbal communication skills
- Ability to manage complex cases and handle objections professionally
- Organised, adaptable, and comfortable working to targets
- A customer-first mindset with strong attention to detail
Training
- 2 weeks structured training
- 2 weeks supported “Grad Bay”
Pre-employment checks
Right to Work, Criminal Record, Credit, CIFAS & sanctions checks required
If you’re looking for a remote role where your experience is valued, your development is supported, and your work genuinely impacts customers, this could be your next move.