Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
Project overview:
Сlient is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion.
Requirements:
- 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer.
- Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management).
- Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions).
- Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow.
- Solid understanding of incident management and operational workflows in enterprise environments.
- Experience working with ServiceNow REST APIs and integration patterns.
- Knowledge of ITIL principles and service management best practices.
- Ability to collaborate effectively with SRE, Platform, and Infrastructure teams.
- Good troubleshooting, analytical, and problem-solving skills.
- Strong communication skills and ability to work in a cross-functional environment
Responsibilities:
- Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes.
- Implement and support incident, problem, and change management workflows.
- Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows.
- Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs.
- Automate operational workflows and improve service visibility, reporting, and SLA tracking.
- Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.