Customer Service Administration Assistant International

Customer Service Administration Assistant International

Bromley

Lakeland Dairies Co-operative Society Limited (The Group) is the second largest dairy processor on the island of Ireland. The business is complex and ambitious with a milk supply pool of 2 billion litres of milk, drawn from over 3,200 family farms across 16 counties.

With the most modern dairy manufacturing facilities in 8 locations on a cross-border basis, the Group supplies to a broad customer base including some of the world’s foremost ‘blue chip’ companies across the dairy food ingredients, foodservice and consumer food channels on a domestic Ireland, UK, European and global basis. Internationally we export some 240 different products to over 100 countries worldwide.

The Group’s Agribusiness Division (Lakeland Agri) operates a state-of-the-art Animal Feed Manufacturing Facility and is a leading and innovative provider of the highest quality feeds and agricultural inputs to dairy, beef, and sheep farmers across the north and south of Ireland.

Applications are invited for the above position that will be based at our Bromley site.

The Role

This key role will support our International Department by providing a wide range of administrative assistance. The successful applicant will play an important part in ensuring our customers receive a consistently high level of service, while helping the International Customer Service team operate efficiently and effectively at all times.

Key responsibilities will include (Not limited to):

• Ensure all international orders are processed accurately and acknowledged within stipulated time scales, including new account creation.
• Liaise with production planning and shipping departments to ensure all delivery targets are met.
• Be constantly aware of the status of each customer’s financial, production, dispatch and shipping status and communicate with international customers on these matters.
• Maintain international pricing accuracy by way of regular review process.
• Timely capture of customer complaints and follow to resolution.
• Assist with third party warehouse management, ensuring timely and accurate completion of tasks.
• Accurate genera