eCommerce & Digital Operations Assistant

Location: Bicester (Hybrid working available)

Reports to: Head of eCommerce and Head of Operations (Digital Clients)

Salary: £27k-£29k DOE

About Bentley Designs

At Bentley Designs, we are a proud, family-owned business with a legacy spanning four decades. As one of the UK and Ireland’s leading furniture suppliers, we are known for combining timeless craftsmanship with design-led innovation, producing stylish, high-quality ranges for the modern home.

We’ve expanded from our roots in wholesale into digital and direct-to-consumer channels, supplying through a growing number of platforms across the UK and Ireland. We currently list our products on eCommerce websites (both trade-facing and D2C), along with several third-party digital retail platforms.

The Role

We’re looking for a detail-driven, proactive eCommerce & Digital Operations Assistant to support the fast-growing digital side of our business. This is a dual-reporting role, working across both eCommerce and digital partner operations, with a mix of customer service, product data coordination and compliance-related responsibilities.

The ideal candidate will be comfortable managing digital workflows and supporting internal processes, while ensuring our online channels remain accurate, consistent and well presented.

This role offers an exciting opportunity to contribute to a high-growth area of the business. It sits at the centre of how we manage product information, serve online customers, and meet regulatory standards. Some responsibilities may evolve or be re-scoped to suit the strengths of the successful candidate.

Key Responsibilities

Customer Experience

• Respond to customer queries via phone, email and online chat across our D2C eCommerce websites
• Track service cases from initial contact through to delivery, using our delivery partner system (Furdeco)
• Monitor incoming orders and ensure accurate updates in our ERP system

Digital Product Management

• Enter and maintain product records in the ERP system
• Ensure digital product documentation is complete and well organised, including:
• Assembly Instructions
• Packaging Guidelines
• Line Drawings
• Waste Packaging Data
• Product Detail Sheets
• Test Certificates
• Risk Assessments
• Upload and maintain product content across both internal websites and third-party digital platforms
• Gather product details such as dimensions, specifications, features and imagery in coordination with internal teams

Retail Platform Coordination

• Manage the setup of new product listings and updates to existing ones across external digital retail platforms
• Ensure product specifications, images and attributes are accurate and aligned with platform requirements
• Act as a point of contact for correcting listing errors and resolving data discrepancies

Manage Product Data

• Maintain the Master Product Data Spreadsheet to ensure consistent, up-to-date information across all channels
• Liaise with internal departments to collect and verify product data

Compliance and Reporting

• Support the preparation of data for Waste Packaging Reporting and EU Timber Regulation (EUTR & EUDR) compliance
• Maintain organised documentation to support audits and regulatory obligations
• Collaborate with the compliance team to implement updates where required

What We’re Looking For

• Strong organisational and multitasking skills
• High attention to detail, especially when handling product data and digital content
• Clear, professional communication skills across both internal and external audiences
• Confidence working with digital systems including ERP systems, Microsoft Office and website content management systems
• A collaborative, can-do attitude with the ability to prioritise and adapt in a fast-paced environment

Why Join Us?

You’ll be part of a supportive, ambitious team within a fast-growing area of the business. As more customer journeys and partnerships move online, this is a unique opportunity to help shape how Bentley Designs manages and presents its digital offer. The role offers genuine scope to grow, take ownership and build expertise within one of the UK’s most respected furniture suppliers.