People Operations Manager

About Us

Alternative Airlines is a fast-growing online travel agency specialising in flights. We have built a strong online presence at www.alternativeairlines.com, offering a seamless flight booking experience to a global customer base. With a fresh approach to the well-established air travel market, we are known for our innovation, attention to detail, and commitment to doing things differently.

Alternative Airlines has experienced remarkable growth, expanding from transaction values of £9m in 2020 to £83m in 2024. Our vision is to be the go-to online travel agency for flights, and our mission is to empower travellers worldwide with easy flight bookings and exceptional customer service.

People are at the core of our success — and we’re now looking for a People Operations Manager to help us grow the infrastructure, and processes that will scale with our ambitions. Whilst enhancing the culture that we are proud of and love.

If you're hands-on with a strategic mindset, who thrives in fast-paced environments and wants to make a real impact — this is the role for you.

Role Overview

As our People Operations Manager, you’ll take ownership of day-to-day people operations while helping shape the future of how we attract, support, and grow our team. You’ll work closely with the senior leadership team, managers, and employees to ensure that our people practices are smart, inclusive, and aligned with the business.

You’ll blend hands-on delivery with strategic input, bringing structure and insight to the full employee experience — from onboarding to performance, engagement, and beyond.

Key Responsibilities:

People Strategy & Leadership

• Develop and implement a people strategy that reflects our goals, employee values, and culture.
• Each team within Alternative Airlines has its own identity, so this role must have the ability to adapt their skills to ensure each area has its own path for development
• Guide and support managers of all levels to embed high-performance culture.
• Ensure all HR practices align with UK employment law and relevant regulations.

Talent & Development

• Review and Oversee recruitment and onboarding, ensuring a consistent, inclusive candidate experience whether the role is hybrid, office based or sole remote working
• Design and manage employee development and upskilling plans working with managers of varying levels of skills.
• Lead performance management processes — supporting regular reviews, feedback, and coaching.
• Begin to shape succession planning practices

⚙ People Ops & Tools

• Manage day-to-day HR operations: contracts, and systems.
• Drive continuous improvement of core people processes (onboarding, leave, reviews, etc.).
• Handle employee relations with a calm, fair, and solutions-oriented approach.

Employee Experience & Culture

• Champion an engaging, supportive, and values-driven employee experience.
• Embed principles of diversity, equity and inclusion (DEI) into our culture and policies.
• Contribute to internal communications.