Front Office Agent - Newport

Department: Front Office
Contract: Permanent
Pay: £12.72 per hour + fantastic benefits
Hours: 15 per week, across 2 days
Location: Newport, NP18 2LX
Reference: Req5410

Be the Heart of Our Hotel!
Step into the story at Coldra Court Hotel and become one of our legendary Hospitality Heroes! As a Front Office Agent, you’ll be the friendly face and warm welcome that sets the tone for every guest’s stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.

What Makes You Our Next Hero?
You’re calm, professional, and always ready with a smile—no matter how busy it gets.
You’re passionate about creating memorable guest experiences, from check-in to check-out.
You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
You shine in a fast-paced, guest-focused environment and love being part of a team.

What You’ll Do:
Greet every guest with warmth and genuine hospitality, making them feel right at home.
Manage check-ins, check-outs, and group arrivals with efficiency and flair.
Share your knowledge of The Celtic Collection to help guests make the most of their stay.
Leave a lasting impression - every guest, every time.

Why Join Us?
As a valued member of our team, you’ll enjoy:
Career development from day one—grow your skills and your future.
Exclusive discounts on dining, stays, and leisure membership.
Free virtual GP appointments and a 24/7 wellbeing helpline.
NEST pension scheme and staff social club.
Regular appreciation events and monthly/year-end awards.

Grow With The Celtic Collection
Here, you’ll be able to say:
“I’m equipped, trained, and supported to do my best work.”
“I’m proud to be part of The Celtic Collection and recommend it to others.”
“I work in a friendly, inclusive, and positive environment.”
“I’m encouraged to learn, develop, and share my ideas.”
“I’m recognised and valued for what I do, every day.”

RECRUITMENT INFO -
We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.